15 Leaders Share How They Fixed Their Biggest Employee Issue

Leaders can prepare for many challenges, but specific problems with individual employees are bound to crop up unexpectedly. Maybe one employee starts showing up late every day, and another brings up sudden and unexpected concerns about their salary.

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Better Client Conversations Start With These Smart Strategies

Every conversation with a prospective or current client can shape the relationship, reveal useful information and influence what happens next. When leaders focus too heavily on their own agenda, however, the discussion can quickly become transactional, leaving one or both sides without a clear sense of value or progress.

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The Hidden Shift Change That Can Cost Businesses Loyalty

Knowledge, accuracy and deadlines matter. But I have also learned that clients remember how they felt during the process. A client’s project might be only one of hundreds on our internal workflow. But to that client, it might be the most important thing they are dealing with right now.

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