By: Scott Ford for Entrepreneur Magazine
Using the recent banking crisis as the leading example, we should all step back and remember that customer confidence is the first and foremost thing that matters to us. How we do what we do comes secondary.
Starting a new business comes with financial, technical and employee-related hurdles that one may not think to plan for ahead of time. Scott Ford shares his experiences.
Leaders can prepare for many challenges, but specific problems with individual employees are bound to crop up unexpectedly. Maybe one employee starts showing up late
Before 2020, questions such as, “What did you do this weekend?” and other small talk helped us learn more about our colleagues while we waited
I volunteered for the Marine Corps right out of high school. I served for two and a half years until a training injury led to
Why does someone choose to stay at the Ritz Carlton over another hotel? It’s because they are paying for the customer service, not necessarily the
We have a lot of technology and high-speed systems in place. Our company runs smoothly and quickly. But we still have a lot of “old
In a recent piece, Scott Ford provided insights alongside other experts on Forbes.com on how to meet and exceed customer expectations. This is an integral part of