CBS President Scott Ford’s Q&A on IdeaMensch

Our President Scott Ford was interviewed by entrepreneur-focused website IdeaMensch on his career and personal achievements throughout his life. In case you missed the article, here’s a recap of the insights he shared: 

  1. The customer isn’t always right, but their perception of you and your service is always right.
  2. Recognize that not everything is your fault—not everything is on your shoulders.
  3. It’s the knowledge that is collected bit by bit that makes an entrepreneur successful.
  4. Be that guy that dropped off cupcakes on Tuesday (that is, make yourself memorable with prospects).

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