Forbes Feature: Lessons On Leadership Skills From The Marines

I volunteered for the Marine Corps right out of high school. I served for two and a half years until a training injury led to my medical discharge. While that was not the way I intended for my military career to end, I picked up many valuable leadership skills in my time serving and still carry them with me today. In addition, these skills have helped me successfully run my business.

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Better Client Conversations Start With These Smart Strategies

Every conversation with a prospective or current client can shape the relationship, reveal useful information and influence what happens next. When leaders focus too heavily on their own agenda, however, the discussion can quickly become transactional, leaving one or both sides without a clear sense of value or progress.

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The Hidden Shift Change That Can Cost Businesses Loyalty

Knowledge, accuracy and deadlines matter. But I have also learned that clients remember how they felt during the process. A client’s project might be only one of hundreds on our internal workflow. But to that client, it might be the most important thing they are dealing with right now.

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