Forbes Feature: Why It Pays To Put Effort Into Customer Service

Why does someone choose to stay at the Ritz Carlton over another hotel? It’s because they are paying for the customer service, not necessarily the hotel room. The truth is that anyone can go and get one of the same services that my company offers — in our case, public report processing — for seemingly free from title companies. Still, our clients pay to come to us because they know they can receive a higher level of service, not to mention the efficiency and convenience of a one-stop shop. 

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Insurance Commissioner Ricardo Lara's Update on Sustainable Insurance Strategy

An Update on the Sustainable Insurance Strategy

On December 13, 2023, Insurance Commissioner Ricardo Lara addressed the Assembly Insurance Committee at Pasadena City Hall. During this address, Lara highlighted California’s position at an ‘insurance crossroads’ and an ‘insurance emergency’ for many residents.

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