Forbes Feature: Why It Pays To Put Effort Into Customer Service

Why does someone choose to stay at the Ritz Carlton over another hotel? It’s because they are paying for the customer service, not necessarily the hotel room. The truth is that anyone can go and get one of the same services that my company offers — in our case, public report processing — for seemingly free from title companies. Still, our clients pay to come to us because they know they can receive a higher level of service, not to mention the efficiency and convenience of a one-stop shop. 

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Why Your HOA’s Monthly Dues May Not Prevent a Special Assessment

You pay your HOA dues every month. Then the association tells you it needs a special assessment to replace the roof. Your first question is probably: Where did all the money go?
Some paid the insurance. Some paid the utilities. Some paid for routine maintenance. But paying those bills and saving enough to replace the roof are two different jobs.

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