Forbes: Our President Scott Ford shares strategies for exceeding customer expectations

In a recent piece, Scott Ford provided insights alongside other experts on Forbes.com on how to meet and exceed customer expectations. This is an integral part of what we do at California Builder Services as a service provider to developers and community managers across the real estate industry. Here’s the advice Scott offered:

I think all service providers work a lot harder than their customers realize. One of the best practices is to create a recurring call or meeting to go over the progress of the project. This is a perfect opportunity to make clear all the work you’ve been doing for your client. This is much better than getting the job, then going silent for months while you work on it as it clears the unknown.”

Scott Ford

Read the entire article on Forbes.com.

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